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Terms of Services

 

At Ace Movers we aim to provide our customers with a stress-free house moving experience and we work hard to make sure that every move goes smoothly. To make sure our customers and team get a fair deal we operate under the following terms.

 

1- While we try our best to move your furniture with care, damages can sometimes occur. To claim insurance for any damaged item(except electronics), you must inform us within 24 hours of the move.

2- To claim any damages for any electronic items such as TV or fridge you must check those items for any damages on the spot while our team is there, we will not be able to entertain any claim for damaged electronic items. We know from experience that it is unlikely that there will be general wear and tear during the move when you move with us, for example a minor scratch to the wall or a fridge. But in an unfortunate event if such wear and tear happens, we expect you to make reasonable claim request. In case of such events our compensation ranges from $50 – $150 depending on the damage. We asses such claims and only accommodate claims that are reasonable. Asking us to buy a brand new fridge for a minor scratch or demanding $4000 for a minor scratch on the wall are examples of unreasonable claim requests.

3- While we make sure that every item is carried with care, some fragile items like crockery might break while transport due to any bumps on the road. We are not liable for breakage for any items in the boxes which are not packed by us.

4- While we are known for our smiling faces and excellent customer service, we do have a zero-tolerance policy against aggression and disrespect of our team. We can deny serving customers who become aggressive or disrespect our team.

5- If you face any issues during the move or want to provide any feedback regarding one of our team members please ring our office at 1300-136-735 or email us at info@acemovers.com.au and we will be happy to assist you promptly.

6- For any cancellation, you need to inform us at least 3 days in advance, else can charge you a 1-hour fee as a cancellation penalty as we won’t be able to accommodate any other customer if you cancel so close to the day of the move.


7- To book online you will need to pay $50 booking fee which will be reimbursed in you final amount. The booking fee is not refundable in case of cancellation.




Happy Moving!